The L&D Coordinator is a learning operations role responsible for the coordination, administration, and day-to-day oversight of L&D Programmes across the organisation. The role ensures learning activity is planned, communicated, delivered, and tracked consistently, and that stakeholders have clear visibility through reliable reporting. The Coordinator will build expertise in and will support the effective use and administration of all Lumanity L&D systems, including Betterworks, Fuse, Accredible, Easy Generator and Go1.
Organisation-wide L&D program coordination and oversight
- Coordinate end-to-end delivery of L&D programs across the organisation, including scheduling, logistics, enrolment, facilitator and learner communications. Some examples may include Commercial training, People Management skills training etc.
- Maintain accurate participation and completion records and provide regular visibility to stakeholders on progress and outcomes of such training programs.
- Maintain organisation-wide learning calendar and support planning across time zones and functions
- Support continuous improvement by capturing feedback, analysing themes and helping implement updates to program delivery and tracking
- Act as central point of contact for L&D queries, ensuring timely support and clear guidance for employees and managers
Oversight and coordination of Compliance training programs
- Maintain organisation-wide Compliance training calendar, working with Function Leads (Compliance, Legal, IT, People etc.) to define and implement global training schedule.
Onboarding program development and coordination
- Manage the organisation-wide Global Onboarding sessions, including diarising for new starters, scheduling presenters, and maintaining content.
- Coordinate and continuously improve templates for structured onboarding pathways, including 90-day and 180-day programs (e.g. core learning, commercial learning plans, cross-functional learning etc.).
- Partner with HR Business Partners, hiring managers and functional leads to ensure onboarding content remains current, relevant and aligned to role expectations.
- Track onboarding completion and engagement, escalating risks (e.g. overdue learning) and recommending improvements to strengthen consistency and learning experience.
L&D systems coordination and administration
- Provide day-to-day coordination and administration of key L&D systems, including Betterworks, Compass and Go1 by building a deep expertise in these systems.
- Support user access, course enrolment/assignments (where applicable), learning pathways and troubleshooting.
- Maintain systems and reporting data quality to ensure learning activity is accurately recorded and measurable.
Further key responsibilities
- Reporting and insight
- Vendor Coordination
- Continuous Improvement
- Support and partnerships across the business
